Returns & Exchanges
We want you to love your sleep experience, which is why we offer a 120-day in-home trial for our mattresses and a 30-day return window for accessories. If you are not completely satisfied, we will work with you to coordinate a return or exchange for a product that better fits your needs.
Initiate Your Request
Contact our customer support team via phone or email within your trial period to start the return or exchange process.
Verification and Approval
Provide your order number and proof of purchase; our team will review your request and provide a return authorization if eligible.
Schedule Pickup or Shipping
For mattresses, we will help coordinate a professional removal service; for bedding and accessories, use the provided prepaid shipping label.
Receive Your Refund
Once the item is received and inspected at our facility, a full refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing